Our rings come with complimentary annual cleaning, polishing and gem tensioning*. Simply email us around the yearly anniversary of your ring’s previous servicing to schedule your annual servicing. Annual servicing is optional but recommended. One complimentary resizing** is offered within one year of purchase for all untextured*** gold engagement and wedding rings. Engagement rings are accompanied by an appraisal from a third-party gemologist and come in a lovely ring box. Please note only rings are eligible for our care package.
Our rings are handcrafted with extreme attention to detail, we stand behind our craftsmanship. We offer a lifetime warranty for ring production defects. Fine jewellery is fragile by nature; accidental damage, daily wear and tear and/or damage caused by negligence are not covered by warranty. Accidents happen- if your ring requires repair, we’re always happy to help.
After purchase, Alexis Gallery is not responsible for personal injury, lost or stolen jewellery or centre stones. Insuring of jewellery is highly recommended. Insurance can cover theft, loss, stone loss and damage. Please note that modifications or alterations made by another jeweller will void your care package and warranty.
*Professional cleaning, polishing and gem tensioning is included with our care package. Optional additional services include: re-applying surface finishes (such as white or black platinum dips), surface textures, or engravings.
**Maximum complimentary resizing: Rings with stones set on the band, bezels, thick, or unique band shapes can often safely be resized a maximum of a 1/2 size. Rings with plain bands can often safely be resized a maximum of 1 size. Bands over 3mm include a complimentary resizing up to 1/2 size.
***textured finishes, edging/bevels, engraving, surface plating ect.
