How do I make an appointment?
We would love to hear your design ideas. Click here to schedule a phone meeting with us. Next, we will provide you with a custom quote and we can schedule our in-depth design meeting.
How do I inquire about a custom ring I saw on social media, or get a quote?
For inquiries on custom pieces, please email info@alexisgallery.com
Are your diamonds ethical?
Yes! All of our diamonds are ethically sourced in accordance with the highest international standards.
Do you carry lab grown diamonds?
Sure do! We have a wide selection of lab grown diamonds. Select your own centre stone in a private diamond viewing at our Toronto design studio, or in an interactive virtual design meeting.
Do you carry moissanite?
We carry with the very highest quality moissanite.
Do you carry natural earth mined diamonds?
Yes we work with ethically sourced, natural, mined diamonds.
Do you carry Canadian diamonds?
Absolutely! We love to work with oh-so-Canadian diamonds.
Do you carry gemstones?
We love to work with sapphires, emeralds, rubies, morganite, pearls, opals, aquamarine, tanzanites, alexandrite, amethysts, citrine, garnets, peridot, topaz, tourmaline, coloured diamonds and many more! You’ll get to choose your own in a private gemstone viewing at our Toronto design studio, or in an interactive virtual meeting.
Do I have to be in Toronto?
We work with clients across Canada, the USA and internationally; via interactive virtual design meetings. Our virtual process is 100% identical to our in-person process, we simply swap an iPad for screen sharing. Diamond/gemstone options and 3D digital design renderings are viewed in detail during our design process. We also offer a love your stone guarantee. This ensures that you have total control over your custom design, before it’s securely shipped to your door.
I live outside of Toronto, how much does shipping cost?
Our custom engagement rings and wedding rings come with FREE insured Fedex Shipping to Canada, the USA and most countries around the world. Clients outside of Canada are responsible for any duties.
How much does a custom engagement ring or wedding ring cost?
Engagement rings start at: $3,500+hst with a lab diamond, moissanite, lab gemstone, mined gemstone. $5,000+hst with a mined diamond. Heirloom/Redesigns start at $3,000-$3,500+hst
Plain rings in gold range from ~$700-$1,800+hst
Diamond rings in gold range from ~$1,300-$2,500+hst
Fully custom rings (ie. creating a new design outside of our collection) start at $2,500+hst
Do you carry black diamonds or grey diamonds?
Absolutely! We have a wide selection of grey diamonds, black diamonds, salt and pepper diamonds and rustic rose cut diamonds. Check out our sister company Turnsmith Jewelry to browse diamonds.
Do you carry rose cut diamonds?
Yes, we love to work with oh-so-unique, rose cut diamonds. Check out our sister company Turnsmith Jewelry to browse diamonds.
How do I figure out my partner’s ring size… secretly?
Once we get started, we will send you a professional sizing tool to help find out your partner’s ring size on the DL.
How long does the custom engagement ring design process take?
Approximately 8 weeks from the time you place your order (following our design meeting). Shorter and longer timelines may be accommodated as well. We recommend reaching out at least 12 weeks before your proposal date, to ensure you have plenty of time to make changes at your own pace without feeling rushed.
How far in advance should I reach out to make wedding rings?
We recommend getting in touch 3-6 months before your wedding date. Wedding rings are easy to check off your wedding ‘to do’ list early. 3-6 months also ensures a stress free timeline for you and leaves time for resizing, if necessary, before your big day.
Do you offer a warranty?
We sure do, you can find all the details here.
Is custom jewellery more expensive?
Surprisingly, no. You can expect a higher quality ring for a cost similarly found at a quality retail store.
Do you make men’s wedding rings?
Yes! Click here to view our collection. From super simple to textured and rugged, or collection of rings for him/them offers timeless designs.
Can you redesign an existing ring/ piece of jewellery?
Yes, we can often use structurally sound heirloom diamonds over 3mm in diameter to create a new piece. Please note that we are unable to work with outside-purchased diamonds/gemstones. Redesigns start at $3,000-$3,500+hst.
Can I bring my own diamond or gemstone?
We love bringing new life to heirloom jewellery. We can often work with heirloom diamonds which are structurally sound and are over 3mm in size. We take pride in ethically sourcing quality stones; aside from heirlooms we do not work with outside purchased diamonds/gemstones.
Can I come in to try rings on?
Engagement Rings: Yes, during our design meeting we will have a small selection of samples for you to try on. If you’re interested in booking a design meeting, the first step is a brief phone meeting. Click here to schedule.
If you’re at the beginning of your engagement ring journey and just want to try rings on, we recommend attending our Sip & Sparkle event. We hold one every 6-8 weeks (dates are announced on Instagram).
Wedding Rings: Our wedding ring collection for her/them is designed to fit and compliment most engagement rings. Our collection for him/them is classic, timeless and understated. Click here to see our collection and book an appointment.
Do you repair, resize, clean or service jewellery?
We offer all types of servicing for jewellery we’ve made. We are unable to modify or service outside jewellery.
Do you work with recycled gold?
We sure do! All of the gold used in our custom rings is recycled.
Do you work with gold and platinum?
We work with white gold, yellow gold, rose gold and platinum.
What is your return policy?
All custom made jewellery is final sale.
Do you offer financing?
We are happy to work with you to create a custom payment schedule. In order to take possession of your order, your balance must be received.
How should I care for my ring? Are there any activities I should avoid while wearing it?
Please see our Care & Cleaning guide.