Custom pieces over $1500+hst are accompanied by an appraisal by a third-party gemologist and a polished cherry wood ring box. They are also covered by my lifetime care package (activated by submitting a review). This includes complimentary annual cleaning, polishing and gem tensioning. One complimentary resizing is offered within six weeks of purchase.
Alexis Gallery offers a warranty against manufacturing defects for nine months after purchase. This includes lost accent diamonds up to 2mm in width. If jewellery has been damaged or shows improper care, repairs will be completed at-cost within this time. After the first nine months, repairs may incur a small fee. Please note that modifications or alterations made by another jeweller may void your care package.
Avoiding impact, pressure, and extreme temperatures is essential for fine jewellery care. Gold, gemstones, and even diamonds can be damaged by an impact or friction.
Remove your ring during activities such as:
Exercise and sports
Bathing and swimming
Avoid any activity which could result in an impact to your ring
Avoid extreme temperatures and pressure
Avoid all chemicals, such as bleach, ammonia, chlorine, household cleaners
Remove your ring when applying creams and lotions, such as moisturizers and sunscreens
Here's a great way to clean your fine jewellery (this method is suitable for gold and platinum jewelry set with diamonds or sapphires. Please enquire for all other gemstones):
Place a dollop of dish liquid in a bowl
Pour a half cup of warm water over mild dish liquid and mix
Place your ring in the solution for 15-20 minutes
Gently brush the underside of your diamonds with a soft bristle toothbrush
Repeat steps 1-4 if necessary